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Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of the Qomfrt online store and purchases made directly through it. Throughout these Terms, “Qomfrt,” “we,” “us,” and “our” refer to the business operating this store. “You” and “your” refer to the person using the store or purchasing our products.

Please review these Terms before placing an order. By submitting an order after being given the opportunity to review these Terms, you agree to the conditions applicable to that purchase.

Our Return and Refund Policy and Shipping Policy provide additional conditions relating to purchases. Our Privacy Policy separately explains how personal information is handled.

Our store uses Shopify’s commerce platform. Your purchase contract is with the business operating Qomfrt, not Shopify. We remain responsible for our products, order fulfillment, customer service, returns, and refunds. (Shopify)

Nothing in these Terms excludes or limits mandatory rights available to you under applicable consumer protection law.

2. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a purchase contract. If you have not reached the age of majority where you live, a parent or legal guardian must make the purchase on your behalf.

You agree to provide accurate and reasonably complete information needed to process your order, including your name, contact details, delivery address, and payment information.

If you create a customer account, you are responsible for taking reasonable steps to protect your login credentials. Please contact us promptly if you believe someone has accessed your account without authorization.

You are not automatically responsible for unauthorized activity caused by a security failure for which we or our service providers are legally responsible.

Purchases made on behalf of another person or organization must be properly authorized.

3. Products, Descriptions, and Availability

We aim to describe our products accurately, including their materials, sizes, colors, features, and care requirements.

Product images are intended to represent the items offered. Display settings, lighting, and ordinary variations in natural materials may affect how a product appears. These variations do not excuse supplying an incorrect product or one that differs materially from its description.

Please review the relevant size information and product details before ordering. Descriptions of comfort, cushioning, support, or fit do not guarantee an identical personal experience for every customer. This does not limit any specific product promise or remedy for an item that is defective or not as described.

Products and variants are subject to availability. We may update our selection or discontinue products for future orders, but doing so does not remove our obligations for purchases already accepted.

We will not substitute a different product, material, size, or color without your agreement.

4. Orders and Acceptance

When you submit an order, you request to purchase the selected products at the price and on the conditions presented before checkout is completed.

A purchase contract is formed when we send an order confirmation accepting your purchase. A message expressly described as an acknowledgment of receipt, or a payment authorization alone, does not constitute acceptance.

Before acceptance, we may decline an order for an objective reason, including product unavailability, an unsuccessful payment, a legal restriction, or reasonable grounds to suspect unauthorized activity. We may request proportionate information to resolve a genuine payment or delivery concern.

If we cannot accept your order, we will notify you and promptly arrange the release of any payment authorization or refund any amount already collected.

After acceptance, we will not cancel or materially change your purchase arbitrarily. Any cancellation must be consistent with these Terms and applicable law, and any amount owed to you will be refunded.

Our order-acceptance process does not extend a shipping, cancellation, or refund deadline that applicable law measures from receipt of your order or payment.

5. Prices, Payments, and Billing

The currency applicable to your purchase is identified before you submit your order. Product prices, discounts, shipping charges, and taxes collected by us will be shown in the order total before you authorize payment.

You are responsible for reviewing the final total and selected payment method. By submitting payment, you confirm that you are authorized to use that method and authorize the amount agreed at checkout.

Payments are processed through the providers available at checkout, including Shopify Payments where enabled. Available methods may depend on your location and the transaction. Payment processing does not transfer responsibility for your purchase or customer support away from Qomfrt. (Shopify)

Placing an ordinary product order does not, by itself, authorize a subscription, recurring payment, or additional purchase. Any separate paid service or additional charge requires your agreement.

If we identify a material pricing or billing error, we will explain it and seek an appropriate resolution. We will not charge a higher amount without your express agreement. Where cancellation is legally permitted, we will provide the applicable refund without limiting any additional remedy available under law.

Price changes apply to future purchases and do not retroactively increase the price of an accepted order.

6. Discounts, Promotions, and Bundles

Discount codes, promotional offers, and bundles are subject to the conditions clearly communicated with the offer, including any eligibility requirements, expiration, minimum purchase, or restrictions on combining discounts.

We may decline an attempted use that does not meet those disclosed conditions. We will not introduce new restrictions after purchase to remove a discount that was validly applied.

Unless an offer expressly states otherwise, a discount does not create a right to a cash payment or a retroactive adjustment of an earlier purchase.

Promotional and discounted products remain subject to our Return and Refund Policy. A sale price alone does not make an item non-returnable.

Refunds involving bundles or multi-item offers are calculated using the amount actually paid and the allocation of discounts explained in our Return and Refund Policy. We do not impose undisclosed promotional penalties.

7. Shipping, Delivery, and International Orders

Shipping destinations, charges, processing times, and delivery estimates are communicated through the relevant product information, Shipping Policy, or checkout before purchase.

Please provide an accurate delivery address and any necessary delivery instructions. Contact us promptly if a correction is needed. We will make reasonable efforts to assist, although an address change may not be possible after dispatch.

Delivery estimates are not guarantees unless expressly described as such. However, an estimated timeframe does not permit an indefinite delay or remove your rights when an order is not supplied as agreed.

For U.S. orders covered by the FTC’s shipping rule, we will ship within the stated timeframe or, where no timeframe is stated, generally within 30 days after receiving a properly completed order. If we cannot meet the applicable deadline, we will provide the required delay notice and cancellation option, obtain any required agreement to the delay, and cancel and refund the order when required. (Federal Trade Commission)

For deliveries arranged by us, we remain responsible for the goods until they are delivered to you or a person you designate to receive them. A tracking status does not automatically determine the outcome of a disputed delivery.

If a parcel is missing, damaged in transit, or marked delivered but cannot be located, contact support@qomfrtco.com. We will review the circumstances and coordinate with the carrier. Purchasing optional shipping protection is not a condition of receiving a remedy to which you are otherwise entitled.

For international orders, any known arrangement requiring you to pay import duties, taxes, or customs charges separately will be disclosed before purchase. We will not use this clause to transfer charges that we agreed to cover or are legally required to bear.

8. Order Changes and Cancellations

To request a change or cancellation, contact support@qomfrtco.com as soon as possible and include your order number or other purchase details.

If we can stop the order before dispatch, we will cancel it and refund the amount paid. If an order has already shipped, we may be unable to intercept it, but you may still use the applicable return process or exercise any statutory cancellation right.

An inability to change an order does not remove rights arising from late shipment, non-delivery, defective goods, or another failure to fulfill the purchase contract.

We do not charge a cancellation or administrative fee for an order we successfully cancel before dispatch.

9. Returns, Exchanges, and Refunds

Our 60-day return and exchange policy applies to eligible products purchased directly from our store. The period begins when the item is received, subject to any different calculation required by applicable law.

For a voluntary change-of-mind return, products must meet the conditions described in our Return and Refund Policy. Footwear should be tried on indoors on a clean surface. Socks must meet the applicable unworn and unwashed conditions for a voluntary return.

These conditions do not prevent a valid claim involving a defective, damaged, or incorrectly supplied item.

Qomfrt covers standard return shipping for eligible returns arranged through our support team. We do not charge restocking or return-processing fees.

For an eligible returned item, we will submit the refund within 7 business days after receiving it, unless applicable law requires an earlier refund. Refunds are made to the original payment method unless an alternative is expressly agreed or a technical limitation requires us to coordinate another lawful method.

The amount refunded, treatment of original delivery charges, exchange arrangements, and return instructions are explained in our Return and Refund Policy.

A more favorable return or refund commitment expressly offered for your purchase will be honored. These Terms do not reduce it.

10. Mandatory Consumer Rights

Our voluntary policies are additional to, and do not replace, applicable statutory rights.

European Union and United Kingdom. Where the relevant distance-selling rules apply, you generally have the right to notify us of cancellation within 14 calendar days after receiving the goods, without giving a reason, subject to legally permitted exceptions. You generally then have a further 14 calendar days after notification to return them. Statutory cancellation is not dependent on our discretionary approval. (European Union)

For a valid statutory cancellation, we will provide the reimbursement required by law, including the standard outbound delivery charge where applicable. Any permitted withholding of a refund or deduction for excessive handling will be assessed under the applicable rules.

Where EU consumer law applies, goods benefit from a legal guarantee of conformity lasting at least two years, with longer protection in some countries. The appropriate remedy for a defective or nonconforming product depends on the circumstances and applicable law. Our 60-day voluntary return period does not shorten that guarantee. (European Union)

Customers in other jurisdictions retain any mandatory cancellation, warranty, consumer-guarantee, refund, or other rights applicable to their purchase.

11. Acceptable Use of the Store

You may use the store only for lawful purposes and in a manner that does not infringe the rights of others.

You must not use unauthorized payment information, impersonate another person, submit knowingly false transaction information, introduce malicious software, attempt unauthorized access, or interfere with the security or ordinary operation of the website.

You must not use the store to distribute unlawful content, obtain other customers’ personal information without permission, or engage in fraudulent transactions or deliberately fabricated claims.

We may restrict access where reasonably necessary to address a material violation, protect users, or comply with law. Where appropriate, we will explain the reason and provide an opportunity to resolve the issue.

An access restriction does not remove your right to receive an outstanding order, an eligible refund, customer support, or another remedy owed to you.

Honest complaints, lawful criticism, valid returns, and legitimate payment disputes are not prohibited conduct.

12. Intellectual Property

Website content may include protected text, photographs, graphics, designs, trademarks, and software belonging to Qomfrt or their respective rights holders.

You may access the website and retain copies of purchase information for personal use. Except where permission or applicable law allows otherwise, you must not reproduce protected materials for commercial exploitation, misrepresent their ownership, or use branding in a way that falsely suggests authorization or affiliation.

These Terms do not restrict lawful quotation, criticism, reviews, accessibility uses, or other uses permitted by applicable intellectual property law.

If you believe content on our store infringes your rights, contact support@qomfrtco.com with sufficient information to identify the material and explain your concern.

13. Reviews, Feedback, and Customer Content

Reviews and other submissions should reflect your genuine experience. You must have the necessary rights to any photographs, text, or other materials you submit.

You retain ownership of your content. When you submit content specifically for public display on our store, you grant us a non-exclusive, royalty-free permission to host, reproduce, format, and display it for that purpose. Formatting changes will not intentionally alter its meaning.

This permission does not transfer ownership of your content or automatically authorize unrelated advertising use of private customer-service messages or photographs.

We may moderate content that contains unlawful material, threats, personal information, spam, or demonstrably false factual statements. We will not remove or suppress a review merely because it expresses a negative opinion.

These Terms do not prohibit honest reviews or impose a penalty for posting them. Your right to share truthful experiences and opinions is preserved. (Consumer Advice)

14. Privacy and Electronic Communications

Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected, together with the choices and rights available to you.

Providing information needed for an order allows us to communicate about that transaction, including order confirmations, delivery updates, customer-service requests, and refunds.

Agreeing to these Terms does not, by itself, constitute consent to optional marketing, advertising tracking, or any other processing requiring separate consent.

You may unsubscribe from promotional communications using the instructions provided in them. Necessary non-promotional communications relating to an order or legal obligation may continue.

Please retain your order confirmation and other relevant purchase records. You may contact us to request assistance obtaining information about an existing order.

15. Third-Party Services and Website Availability

The store may offer optional third-party services or links to external websites. Where you choose to use a separate service, its provider may apply additional terms and privacy notices.

The availability of a link does not, by itself, represent an endorsement of unrelated third-party content. However, using a provider to process payments, fulfill an order, or deliver goods does not remove responsibilities that remain ours.

We take reasonable steps to maintain the website, but access may occasionally be interrupted by maintenance, technical faults, or security measures.

An interruption does not cancel an accepted order or remove a refund, warranty, or other obligation owed to you. Contact support@qomfrtco.com if a website issue prevents you from accessing order information or submitting a request.

16. Product Responsibilities and Limitations of Liability

Please use products for their intended purpose and follow the care instructions supplied with them.

We are not responsible for damage to the extent it is caused solely by misuse, unauthorized alterations, or failure to follow reasonable care instructions. This does not exclude responsibility for an underlying defect, inadequate instructions, or another matter for which we are legally responsible.

To the extent permitted by applicable law, we are not liable for losses that were neither caused by our breach nor reasonably foreseeable when the purchase contract was formed.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

We do not disclaim mandatory product warranties or consumer guarantees. No limitation in these Terms prevents an eligible refund or another remedy required by applicable law. Where consumer law makes a limitation unfair or unenforceable, it does not apply. (European Union)

17. Events Outside Our Reasonable Control

An event outside our reasonable control may temporarily affect our ability to perform an obligation. Where this happens, we will take reasonable steps to reduce its impact and communicate material effects on your order.

This provision does not automatically excuse every supplier or carrier delay. It does not permit us to retain payment indefinitely for an unfulfilled purchase.

Your applicable rights to receive delay information, cancel an affected order, obtain a refund, or seek another legally required remedy remain unaffected.

18. Complaints, Billing Questions, and Payment Disputes

For a product concern, delivery issue, billing question, or complaint, contact support@qomfrtco.com. Please include your order number, a description of the issue, and any relevant information reasonably available to you.

We encourage you to contact us so we can investigate and offer an appropriate resolution. However, doing so does not waive your right to contact your bank, payment provider, consumer protection authority, or a court.

You should not allow a customer-support process to cause you to miss an applicable payment-dispute deadline. Different protections and procedures may apply depending on the payment method. (Consumer Advice)

If a dispute is already open, we will cooperate with the relevant provider and coordinate any reimbursement to avoid duplicate refunds.

We will not require you to withdraw a valid dispute, remove an honest review, or surrender a statutory right as a condition of receiving a remedy to which you are entitled.

19. Applicable Law and Dispute Resolution

The law applicable to these Terms and your purchase is determined by the legal rules governing the transaction, including any mandatory consumer protections applicable in your country or state of residence.

A dispute may be brought before a court with jurisdiction under the applicable rules. These Terms do not require mandatory arbitration or waive any right to bring a claim that cannot lawfully be restricted.

An attempt to resolve a complaint informally does not prevent either party from pursuing an available legal remedy or seeking urgent relief where appropriate.

20. Changes to These Terms and General Provisions

We may update these Terms for future purchases or future use of the store. Material changes will be communicated where required by applicable law.

The version applicable when you placed your order continues to govern that purchase, unless you expressly agree to a lawful change or a change is required by law. We will not retroactively reduce an existing return commitment, refund entitlement, or other purchase right.

These Terms and the purchase conditions disclosed before checkout should be read together. A specific commitment made for your purchase takes priority over a conflicting general provision, subject always to mandatory law.

If a provision is found unlawful or unenforceable, it will not apply to the extent prohibited. The remaining provisions continue only where they can operate lawfully and fairly.

A delay in exercising a right does not automatically waive that right. Nothing in these Terms excludes responsibility for a misleading statement or removes a promise that legally forms part of your purchase.

21. Contact Us

For questions about these Terms, an order, a return, a refund, or a complaint, contact:

Qomfrt Customer Support
Email: support@qomfrtco.com

Please include your order number or sufficient purchase details to help us locate the relevant transaction. Do not send passwords, complete payment card numbers, or card security codes by email.