Return and Refund Policy

At Qomfrt, we want you to feel confident about your purchase. This policy explains how to request a return, exchange, or refund for products purchased directly from our online store.

For assistance, contact support@qomfrtco.com.

1. Our 60-Day Return Policy

You may request a return or exchange within 60 calendar days after receiving your item, subject to the eligibility conditions below.

The return period begins when the item is delivered to you or to a person you designate to receive it. If your order arrives in separate shipments, the return period applies separately to each item, unless applicable law provides otherwise.

Your request is considered timely when you notify us within the 60-day period. A delay in our response will not invalidate a request submitted on time.

This voluntary return policy is additional to any rights you have under applicable consumer protection law.

2. Return Eligibility

For a change-of-mind, size, or style return, the item must be clean, unwashed, unaltered, and free from damage caused after delivery. It must not show signs of use beyond reasonable indoor inspection and fitting.

Footwear: Please try on shoes, clogs, slippers, and sandals indoors on a clean surface. Soles and footbeds should remain free from outdoor wear, dirt, stains, and damage.

Socks: Socks must be unworn and unwashed for a voluntary change-of-mind return. This condition does not remove any statutory right to inspect goods or seek a remedy for defective or incorrectly supplied products.

Please include the original packaging, tags, and accessories where available. Missing packaging alone will not prevent a remedy where applicable law requires us to provide one.

We may request your order number, order confirmation, or other reasonable proof of purchase to locate the transaction.

Products damaged through misuse, unauthorized alterations, or failure to follow care instructions are not eligible for a voluntary change-of-mind refund. This does not exclude a valid claim involving a manufacturing defect or another issue for which we are legally responsible.

3. How to Start a Return

Email support@qomfrtco.com with your order number or other proof of purchase, the item you wish to return, and whether you would prefer a refund or an exchange.

You may explain the reason for your request so we can assist you appropriately. A reason is not required when exercising an applicable statutory right to cancel without justification.

For damaged, defective, or incorrect items, please include a description of the issue and photographs where reasonably available. If photographs cannot show the problem, we will discuss another reasonable way to assess it.

Our support team will provide the return destination, shipping arrangements, and packaging instructions. Please obtain these instructions before mailing the parcel so it can be routed correctly.

For returns under our voluntary 60-day policy, send the item within 14 calendar days after receiving our return instructions and shipping arrangements. Contact us if you need assistance meeting this deadline.

Keep your shipping receipt and tracking information until the return is resolved. Our return coordination process does not make statutory cancellation rights dependent on discretionary approval.

4. Return Shipping and Fees

Qomfrt covers standard return shipping for eligible returns arranged through our support team, including eligible change-of-mind returns, size exchanges, and returns involving damaged, defective, or incorrect products.

We will provide a prepaid shipping label or another return method at no cost to you. Where prepaid shipping is unavailable, we will arrange reimbursement of reasonable standard return postage and explain the process before you send the item.

Please contact us before purchasing your own shipping service. Optional express delivery, additional services, or costs exceeding the agreed return method may not be reimbursed unless required by law.

We do not charge restocking fees, return-processing fees, or deduct our payment-processing fees from an eligible refund.

If a parcel returned using our shipping arrangements is lost in transit, we will investigate with the carrier. Please retain proof that you handed the parcel to the carrier.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact support@qomfrtco.com promptly if an item arrives damaged, is defective, differs materially from its description, or is not the item you ordered.

We will assess the issue and provide an appropriate remedy, which may include a replacement, repair, price reduction, or refund, depending on the circumstances and your applicable legal rights.

You will not be responsible for necessary return shipping when the problem is due to a defect, shipping damage, or an error by Qomfrt.

The ordinary requirements for unused products and original packaging do not prevent a valid defective-product claim. The 60-day voluntary return window also does not shorten any longer period available under applicable law.

6. Exchanges

You may request an exchange for an available size, color, or eligible replacement item within the 60-day return period.

Exchanges are subject to availability. For an eligible size or color exchange of the same product, we cover standard return shipping and standard shipping of the replacement.

If you choose a different product with a different price, we will explain any price difference before proceeding. We will not charge an additional amount without your agreement.

If the requested replacement is unavailable, you may choose an available alternative or receive a refund for the eligible returned item.

7. Refund Processing

We will inspect your return and, if it meets this policy’s conditions, submit the refund within 7 business days after receiving the returned item.

If we believe a return does not qualify, we will explain the reason by email within the same period and give you an opportunity to provide relevant information. Any shorter deadline required by applicable law takes priority.

Refunds are issued to the original payment method, unless you expressly agree to another lawful method or the original method cannot technically receive a refund. In that situation, we will coordinate a secure alternative with you. We will not require you to accept store credit instead of a monetary refund to which you are entitled. Shopify supports refunds to the original payment method, although some payment methods have technical exceptions. (Shopify Help Center)

We will email you when the refund has been submitted. If it is not visible in your account within 10 business days after that notification, contact support@qomfrtco.com so we can help trace it with the payment provider.

For this policy, business days are Monday through Friday, excluding applicable public holidays.

8. Refund Amounts, Shipping Charges, and Promotions

Your refund will reflect the amount actually paid for the returned item after any discounts, together with applicable refundable taxes.

Sale items and products purchased using promotional discounts remain eligible under the same return conditions as full-price items. A discounted price alone does not make a product non-returnable.

For a complete eligible order return, we also refund the original standard delivery charge. Any additional amount paid for an optional premium or express service is not refunded for a change-of-mind return unless required by law.

For a partial return, we refund delivery charges attributable solely to the returned items, where applicable. We do not retroactively impose a shipping fee simply because the remaining order falls below a free-shipping threshold.

For bundles or multi-item promotions, the refund is based on the portion of the purchase price allocated to the returned items. We will explain that calculation and will not impose an undisclosed promotional penalty.

Amounts paid directly to customs authorities or independent carriers may be subject to their refund procedures. This does not limit any reimbursement Qomfrt is required to provide under applicable law.

9. Order Cancellations and Delivery Problems

To request cancellation before dispatch, email support@qomfrtco.com as soon as possible. If we can stop the order before shipment, we will cancel it and refund the amount paid.

Once an order has shipped, we may be unable to intercept it. You may still use the return process after delivery or exercise any applicable statutory cancellation rights.

For U.S. orders, if we cannot ship within the timeframe promised at purchase, we will notify you and provide the option to accept a revised shipping timeframe or cancel for a full refund, as required by applicable law. We will not substitute store credit for a legally required refund for an unshipped order. (Consumer Advice)

If your order appears lost, has not arrived within the communicated delivery timeframe, or is marked delivered but cannot be located, contact us. We will review the available delivery information and work with the carrier to determine an appropriate resolution.

A tracking status alone does not automatically resolve a delivery complaint. We will not require you to wait indefinitely for a carrier investigation where you are entitled to a refund or another remedy.

10. International Consumer Rights

Nothing in this policy excludes, restricts, or replaces mandatory consumer rights that apply to your purchase. Where applicable law provides greater protection than this policy, that protection takes priority.

European Union and United Kingdom

Where applicable EU or UK distance-selling law covers your purchase, you generally have a statutory right to cancel within 14 calendar days after receiving the goods, without giving a reason, subject to legally permitted exceptions. You then generally have a further 14 calendar days after notifying us to send the goods back. These rights are separate from our voluntary 60-day return policy. (European Union)

You may notify us by emailing support@qomfrtco.com with a clear statement that you wish to cancel. No special wording or discretionary approval is required to exercise a valid statutory withdrawal right.

For a valid statutory withdrawal, we will reimburse the required payments, including the standard outbound delivery charge, without undue delay and within the applicable statutory deadline. Where the law permits, reimbursement may be withheld until we receive the goods or evidence that they have been sent back, whichever occurs first.

You may inspect and try on goods as you reasonably would in a shop. Where permitted by law, a deduction may apply for an actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Any such deduction will be explained and will not be a restocking fee. (GOV.UK)

Where EU consumer law applies, goods also benefit from a legal guarantee of conformity of at least two years, with longer protection in some countries. Our 60-day return policy does not replace or shorten that guarantee. Remedies for defective goods will follow the applicable legal requirements. (European Union)

Other Destinations

Customers in other countries retain any mandatory cancellation, refund, warranty, or consumer-guarantee rights applicable to their purchase. We will assess requests under those rights even when the voluntary 60-day return period has ended.

11. Payment Questions and Disputes

Please contact support@qomfrtco.com if you have a billing concern, do not recognize a charge associated with your order, or need help locating a refund.

Contacting us does not waive your right to contact your bank or payment provider, and you should not allow a support process to cause you to miss an applicable dispute deadline. (Consumer Advice)

If a payment dispute is already open, we will cooperate with the payment provider to resolve the transaction and avoid duplicate reimbursements. We will not require you to surrender a valid statutory right as a condition of receiving a remedy.

12. Policy Changes

Changes to this policy apply to future purchases and will not retroactively reduce the return rights or commitments applicable when you placed your order.

Any more favorable return or refund commitment expressly offered for your purchase will be honored.

13. Contact Us

For returns, exchanges, refunds, damaged items, or payment questions, contact:

Qomfrt Customer Support
Email: support@qomfrtco.com

Please include your order number or other purchase details so we can locate your order and assist you.